Shipping Policy
Made to order
XS//SASS and Motif Operandi merchandise is made to order and fulfilled through trusted third-party production and shipping partners.
Production time
Merchandise requires a standard 2 to 7 business days for production before shipment. Business days exclude weekends and recognized holidays.
Estimated U.S. shipping time
After production, standard delivery within the contiguous United States typically takes 10 to 15 business days.
The shipping options and charges available for an order are displayed during checkout. Delivery dates shown during checkout, in an order confirmation, or through tracking services are estimates and are not guaranteed.
United States sales
XS//SASS currently sells and ships only to eligible addresses within the United States and other U.S. locations expressly made available during checkout. Orders cannot be submitted for a destination that is not available during checkout.
Multiple shipments
Products within the same order may be manufactured by different production facilities. An order may therefore arrive in multiple packages on different dates. Separate tracking details may be provided for individual shipments.
Tracking
Tracking information is sent when available. After a shipping label is created, it may take several business days for the carrier tracking system to display movement or updated delivery information.
Shipping address
Customers are responsible for providing a complete and accurate delivery address before submitting an order. Because merchandise may enter production immediately, address changes cannot be guaranteed after an order is submitted. XS//SASS is not responsible for delivery failures, losses, returns, or delays caused by an incorrect, incomplete, inaccessible, or outdated address supplied by the customer. If merchandise must be reproduced or reshipped because of an address error, the customer may be responsible for the additional production and shipping charges.
Carrier delays
After a shipment is transferred to the carrier, delivery is controlled by the carrier. XS//SASS is not responsible for carrier delays outside our reasonable control.
Packages marked delivered
A package marked as delivered by the carrier is considered delivered unless the carrier confirms a delivery error.
Damaged or incorrect merchandise
Merchandise that arrives damaged, defective, misprinted, or materially different from what was ordered may qualify for replacement under the XS//SASS Refund and Replacement Policy.
Delays and required remedies
If we cannot fulfill or ship an order within an applicable legally required timeframe, we will provide any notice, consent opportunity, cancellation, or refund required by law.
Last updated: October 10, 2026