Refund and Replacement Policy
All sales are final
Because our products are produced specifically for each order, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, color preference, or other non-defect reasons.
Please review all product details, sizing information, colors, quantities, and shipping information carefully before completing your purchase.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, misprinted, or materially different from the item ordered, please contact us within 14 days of delivery. Include your order number and clear photographs showing the issue.
Once your claim is approved, we will send you a prepaid shipping label to return the item at no charge to you, and a replacement will be sent. If the same item is no longer available or a replacement cannot reasonably be provided, we will issue a refund to the original form of payment.
Return shipping
You will not be charged return shipping for an approved damaged, defective, or incorrect-item claim. We provide the prepaid return label and the instructions for sending the item back.
Items sent back without prior authorization will not be accepted.
What is not covered
Damage caused by normal wear, misuse, improper care, or laundering contrary to the product-care instructions is not considered a product defect.
Cancellations and changes
Orders enter fulfillment shortly after purchase and cannot be canceled or modified once fulfillment has begun.
How to report an issue
To report an issue, contact support@xssass.com within 14 days of delivery.
Last updated: October 10, 2026